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General FAQ’s

It’s My Time is India’s first online portal for Pre-Owned / unused Swiss Watches, and luxury products.
These are the great reasons to do business with us:
Authentic Swiss watches or your money back
Up to 60% off suggested Retail price
All watches are serviced and ensured to be in very good condition.
We offer a one year Limited Warranty on all watches purchased from us.

Each watch in our inventory is subject to complete quality checks and only after it passes our stringent standards, we sell the watch, thereby offering complete satisfaction to the buyer. After being fully restored, all watch cases and bracelets are finely polished to remove any surface scratches and to restore each piece to its original lustre. When a watch leaves It’s My Time it is in very good condition.
No. There are many variables that affect value. We must inspect each item first hand to formulate an offer. We are willing to offer general non-binding estimates on most watches/products based on description and/or digital images.
The answer: utmost accurate.
Most often we strongly abide by the quote while we receive your watch in person, there are no catches or read between the lines. It’s My Time thoroughly evaluates your watch and makes the best possible offer for your watch. In any event that the value of the watch changes for whatsoever reason while in our possession, we will gladly ship the watch back to you along with insurance.
Every watch is inspected for authenticity by one of our Trained and Certified professionals. We absolutely guarantee the authenticity of every watch we sell. Should there be a very unlikely event of a watch sold from us proves to be fake, we refund the money the buyer has paid for the watch.
We are not authorised dealers for any of the pre-owned or the unused watches that we sell or buy.
Every necessary care is taken to ensure the watch reaches you safely. In the rare event that damage occurs, we insure every watch to 100% of the value of the amount paid by you. Rest assured our shipping process is safe and secure.
Yes – you are welcome to mail us with your questions at info@itsmytime.co.in
We acknowledge that your watch is an object of value – both financially and sentimentally. If you have questions, we invite you to call us at any time to get your queries answered.
Should you agree to our quote and successfully sell the watch to us; the watch is bought to the best possible condition by us and sold on our platform.
Visit our page which takes you to through the simple process of how to sell your watch.
We accept a wide variety of high end luxury watches from our customers. For a full list, see our list of Brands. Please note that this is not an exhaustive list and know that we accept other brands as well.
We collect market data from many sources, such as online marketplaces or international and domestic dealers, in order to determine the true market value of a watch at any given time, ensuring you receive the most accurate and updated pricing.
No, there is no limit. Also, if you would like to have a private collection evaluated and sold, please call us so that we may arrange insured shipping.
If you don't like the offer we made to you, simply notify us and we will close your case for you with no further requirements. However, should you decide to sell your watch with us in the future, you would be more than welcome.
When we deliver our offer to you via phone, we generally allow you around 48 hours to decide whether to reject or accept it. If we do not hear back from you, we will consider the offer rejected and close your case. Keep in mind, if you choose to sell your watch with us in the future, your case can be easily reopened. However, please note that it may have to go through the quote process again, due to changes in the market over time.
Our logistics partners DELHIVERY will be notified to pick up the watch from you at any time convenient to you.

While Selling the watch to us:
It is the seller's responsibility to insure the watch while sending it to us. We can ask our logistics partner Delhivery to pick up the watch but insurance will have to be covered by the seller due to Insurance Regulations.
While Buying the watch from us: Once the watch is bought from us, Its My Time insures it for the complete value paid for it on our website and takes complete responsibility for having it delivered
to the purchaser.

The watch will come to our facilities for valuation and inspection by our experts. The watch is evaluated and our quote is notified to you.

Please note that if your watch is vintage and needs an abundant amount of parts, we may return your timepiece to you. Also note that if we determine that your watch is a replica, we will inform you of the cost to return it back to you and you will be expected to pay for the shipping.

ONLY Via bank transfer to your account.

Our Offer: Once you accept our final offer, we will transfer the monies within 3-4 working days.

Market place: Once your watch sells we will transfer your amount (after subtracting our commission) to your account within 5-6 working days from the day your watch is sold.

No. We do not accept any returns. All sales are final.
The process is very simple, just log in and register yourself and once you have chosen a watch, checkout and make payment. Once the payment is confirmed the watch shall by shipped within 2-3 working days for PRE-OWNED watches and as per the time informed for delivery for all new watches and other new products.

We offer secure payment through Citrus Payment Gateway and accept almost all credit / debit/ charge cards as well as net banking.
For net banking, our bank details are:

R.A.W.Enterprises Pvt. Ltd, 
CURRENT ACCOUNT NUMBER: 002261900000061 

Kindly inform us via email – info@itsmytime.co.in for net banking transactions along with the following details:

Brand of the watch:
Model number of the watch:
Transferring bank:
UTR number of the transaction:
Amount transferred:

Most often, people do not retain the original box or papers of their watches. In case while selling the watch to us, it comes with the box and papers, we will more than gladly send the watch to the buyer in the original box and papers along with our invoice. All our watches are either Pre-owned or Un-used.
We have a dedicated Pre-Owned section wherein all the watches/products are either pre-owned or unused. All other watches/products listed under any other brand are new watches/products which come with International Warranty and original packing.
Please refer to our Terms and Conditions page for details on our warranty.